The pool area was relaxing, but dealing with a broken elevator was frustrating.

The location was great, close to the

ADO station and restaurants. It was convenient to explore. However, the noise from outside was quite disruptive at times, especially from the barking dog nearby.

big size room, excellent hot water, convenient mini fridge

A bit of an echo chamber!!! Constant noise issues from the carnival atmosphere next door. The lift situation needs addressing—when it works, it's still unpleasant. Hard pillows and late checkout policy could use a rethink!!!

The room was comfy and we loved lounging by the pool after a long day exploring. They had a lovely outdoor pool and a small sun terrace for some quiet relaxation. The floor in the room could’ve used a little more attention, but it didn't ruin our time at all. 😊

The location was ideal for our family with grown-up kids. We enjoyed easy access to the nearby attractions and found the pool area a perfect hangout spot. The hotel also had a convenient business center that came in handy for planning our daily adventures.

My kids wished the room had better safety features, especially since we had young ones. It would be great if they installed better balcony barriers for peace of mind.

The lovely pool area was definitely the highlight of our stay, perfect for relaxing! Just a bummer that the pillows felt like rocks. 😩

Recommend it for solo travelers seeking convenience

The pool was a fantastic spot to unwind after long days and the room had all the amenities I needed. The staff was super friendly, especially the front desk who helped me with directions.

It wasn't exactly inexpensive, but honestly, for what I got, it was still acceptable.

The location is perfect, with easy access to transport and great eateries nearby. The pool provided a relaxing retreat after a long day out. Plus, the nearby ADO bus station made trips smooth and affordable.

would be happy to recommend for a short interlude

Great location, smoke-free environment, where the walking distance to ADO station made it easy to explore, and the 24-hour reception provided convenience for our stay.

It was perfect.

Kavia's got a primo location! It’s a hop and a skip from local joints like Mi Habana for bomb coffee and breakfast. The pool is a chill spot, perfect for unwinding after a long day exploring.

The reception crew could learn a thing or two about customer service. they were more 'meh' than 'merry. ' Had some hiccups with the room too, like a funky smell that took forever to resolve.

The location is outstanding, providing easy access to local attractions and dining options. The pool area was relaxing and well-maintained, offering a great way to unwind after work. Staff members were generally friendly and attentive, which enhanced the overall experience.

Some room amenities were lacking, and there were maintenance issues.

The pool area was a peaceful oasis after our busy days.

The room had a persistent sewer smell that took days to resolve.

Only cold water for showering was unacceptable.

I recently stayed here after a trip to other hotels in cancun, and this spot exceeded my expectations. The location was perfect, close to eateries and transport, and the pool area was a relaxing retreat after each day out. The room was cozy and had all the amenities needed for a pleasant stay.

the wifi was a bit spotty.